Privacy Policy

Effective Date: July 11, 2025  ·  Last updated: October 26, 2026

Product Photo Finder ("we", "us", or "the App") is a Shopify application that helps merchants discover product images for use in their online store. This policy explains what data we collect, how we use it, and the responsibilities merchants accept when using the App.

1. Information We Collect

When you install the App, we collect and store the following information from your Shopify store:

• Your store domain and Shopify shop ID
• Your Shopify access token (used solely to upload images on your behalf)
• Product titles, metadata, and product IDs used to search for relevant photos
• Your name and email address (from the Shopify store owner record)
• A record of which images were found, reviewed, and uploaded through the App

We do not collect, access, or store any customer personal data (such as buyer names, emails, addresses, or payment information).

2. How We Use Your Data

We use the data collected solely to:

• Find and display relevant product photos based on your product titles
• Upload images you select directly to your Shopify product listings
• Maintain your search history and queue across sessions
• Provide customer support and troubleshoot issues
• Improve the App's performance and accuracy

We do not sell, rent, share, or monetise your data in any way. We do not use your product data for any purpose other than delivering the App's core functionality.

3. Image Copyright & Intellectual Property — Merchant Responsibility

Specifically, you acknowledge and agree that:

• You are responsible for verifying image rights. It is your obligation to confirm that any image you select is legally cleared for commercial use on your store. The App does not verify, guarantee, or represent that any image is royalty-free, licensed for commercial use, or free from third-party intellectual property claims.
• You assume all copyright risk. Any image you upload through the App to your Shopify store is uploaded at your own risk. You agree to bear any and all consequences, costs, and liabilities that arise from the use of that image, including but not limited to copyright infringement claims, DMCA takedown notices, trademark disputes, or legal action from rights holders.
• Product Photo Finder bears no liability for image content. We are not liable — directly or indirectly — for any claim, loss, damage, penalty, fine, or expense arising from your use of any image surfaced or uploaded through the App. This includes but is not limited to: copyright infringement, trademark violation, right of publicity claims, defamation, or any other intellectual property dispute.
• You indemnify us. You agree to defend, indemnify, and hold harmless Product Photo Finder, its owners, officers, employees, and agents from and against any claim, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or related to your use of images uploaded through the App, or your violation of any third party's intellectual property rights.
• Brand and product images may be trademarked. Many product images found on the internet are owned by brands, manufacturers, or photographers and are protected by copyright and/or trademark law. Uploading a brand's product photo to your store without authorisation may constitute trademark or copyright infringement regardless of where the image was sourced.
• When in doubt, don't upload. If you are not certain that an image is cleared for commercial use, do not upload it. We recommend using your own original photography, or sourcing images from properly licensed stock photo platforms where commercial use rights are explicitly granted.

4. Third-Party Services

The App uses the following third-party services to deliver its functionality:

• Shopify — to access your store data and upload images via the Shopify API
• Cloudflare — for image search infrastructure and temporary image hosting
• Crisp — for in-app customer support chat (receives your name, email address and store domain so we know who we are talking to, plus basic session data)
• Microsoft Clarity — for anonymous session recording and UX improvement (no personally identifiable information is captured)
• Stripe — payment processing for prepaid accounts used through AI assistants
• Resend — transactional email (sign-in codes, receipts, job-complete notices)

Each of these services operates under their own privacy policies. We are not responsible for the data practices of third-party providers.

4a. AI Assistant Connectors & Prepaid Accounts

You can also use our service without Shopify, through an AI assistant such as ChatGPT or Claude that connects to our MCP server at app.productphotofinder.com/mcp. In that case we collect and store:

• Your email address (verified with a one-time code; we never store a password)
• The product names, SKUs and identifiers you or your assistant send us, and the photo URLs we find for them
• Encrypted connector tokens that let your assistant act for your account; you can revoke them by deleting your account at /account
• Purchase records (amount, product count, Stripe session id). Stripe processes payments; we never see or store your card number.

Your assistant can start photo searches, read results and download your spreadsheet. It cannot charge your card: payment always happens on our website. We do not receive or store your conversations with the assistant beyond the tool calls it makes to our service.

5. Data Storage & Security

All merchant data is stored in a secure, encrypted PostgreSQL database. We apply industry-standard security practices including access control, encrypted connections, and minimal data retention. Photos we find are stored on our image server so the links we give you keep working. Results from AI assistant jobs (product names and photo links) are kept until you delete your account at productphotofinder.com/account, which removes your account, jobs and connector access immediately.

We retain your data for as long as the App is installed on your store. When you uninstall the App, you may request deletion of all stored data by contacting us.

6. GDPR & Shopify Compliance

We comply with Shopify's mandatory privacy webhook requirements. Upon request, we will:

• Provide a copy of any personal data we hold associated with your store
• Delete all personal data associated with your store or specific customers
• Remove all data upon store deletion or app uninstallation on request

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify merchants of material changes by updating the effective date above. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.